What if I forgot my password?
If you forgot your password, we will email you a temporary password via a secure, encrypted connection.
What payment methods does The Line accept?
We accept Visa, MasterCard, American Express, Discover, JCB, and Diner’s Club.
Where do you ship from?
All orders are shipped via EMS,DHL or FedEx from our warehouse in Ningbo,China.
How do I track my package ?
You will receive a shipping confirmation email containing a FedEx tracking number once your order has shipped. You may track your package using the number provided in the email. Alternately, you can track your order status by signing into your account at the top right of the website header. If you did not receive a confirmation email, please contact Customer Service during regular business hours and they will assist in locating your order. email@example.com
What if I have a question about my order?
Please drop us a line at firstname.lastname@example.org. We're here to answer your questions about existing orders, shipping, and returns Monday through Friday, between 9:00 a.m. and 6:00 p.m. EST.
What about fees, taxes, and/or duties for international orders?
International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment. We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.
What if I’ve made it to the end of this page and still have a question?
Please contact us at email@example.com .